IT Site Support Senior Analyst
Core
Primary Site IT contact responsible for IT health, service quality, operational continuity, and supporting manufacturing technology environments including OT/Industry 4.0 and shopfloor systems.
Role type
Senior Site IT Analyst / Infrastructure Engineer
Builds
End-user technologies, site infrastructure, network/server room environments, and manufacturing IT/OT systems for R&D and production.
Domain
Manufacturing / Industrial IT and OT (Industry 4.0)
Required skills
Incident and service request management, root-cause analysis, network and server infrastructure support, manufacturing OT/Industry 4.0 systems, ITIL/ITSM processes, disaster recovery planning, data analysis, project management, troubleshooting.
Preferred skills
MES/WCS experience, private cellular technologies, Lean/Gemba practices.
Technologies
Windows OS, virtual machines, switches, wireless access points, UPS, industrial PCs, RF scanners, MES, WCS, IoT, private cellular.
Responsibilities
Manage incidents and service requests, deploy and maintain site IT infrastructure, support manufacturing technology environments, execute ITSM processes, maintain disaster recovery plans, analyze operational data for improvements, support site startup/expansion/closure initiatives.
Seniority
Senior, hands-on IC