Customer Fulfillment Analyst

Juarez, Chihuahua, MEX, 32320Full-time2026-10-08 → 2026-11-11

Core

Analyzes customer fulfillment performance, order management trends, and customer experience data to provide actionable insights that improve on-time delivery, customer satisfaction, and business performance.

Role type

Senior Customer Fulfillment Analyst

Builds

Reporting tools, dashboards, and performance analytics for the Bussmann organization

Domain

Manufacturing / Supply Chain

Deliverable

dashboards & analysis

Required skills

Data analysis, Power BI, Microsoft Excel, ERP data translation, Root cause analysis, KPI reporting, Demand trend evaluation, Process documentation

Preferred skills

SAP/Oracle ERP experience, Lean/Six Sigma, Customer service support

Technologies

Power BI, Microsoft Excel, SAP, Oracle

Responsibilities

Maintain order fulfillment exception tracker and monitor delivery performance; Develop and maintain Power BI dashboards and scorecards; Monitor customer allocation performance and lead-time adherence; Investigate fulfillment issues and perform root cause analysis; Prepare recurring KPI reviews and executive summaries; Evaluate customer demand trends and fulfillment capabilities; Support Voice of Customer initiatives by analyzing feedback; Recommend process improvements based on analytical findings.

About Eaton

Eaton is a power management company made up of over 92,000 employees, doing business in more than 175 countries. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.