Field Service Engineer
Core
Provide on-site technical support for commissioning, maintenance, and repair of Power Quality products (UPS and Emergency Lighting) for customers.
Role type
Field Service Engineer
Builds
On-site service interventions for Power Quality products
Domain
Industrial power management / Electrical systems
Deliverable
physical/clinical work
Required skills
Troubleshooting complex electrical/electronic equipment, Preventive maintenance, System upgrades, Customer service, Technical reporting, Inventory management, On-call support
Preferred skills
UPS and power electronic systems knowledge, PES/PAV/PEI and PREPOSTO qualifications, Microsoft Office proficiency, Field service software tools
Technologies
UPS systems, Emergency Lighting systems, Field service diagnostic software
Responsibilities
Deliver on-site technical services including commissioning, preventive maintenance, troubleshooting, repairs, and system upgrades; Plan, coordinate, and manage service interventions directly with customers; Diagnose technical issues and implement effective solutions; Complete detailed service reports and communicate findings; Identify opportunities for spare parts, upgrades, and additional services; Provide technical support and guidance to customers and partners; Manage and maintain assigned spare parts inventory and service tools; Participate in ongoing technical and product training programs; Contribute to the 24/7 on-call support service.