Consultant Senior Customer - F/H
Core
Senior consultant leading B2B client transformations in Marketing, Sales, and Customer Relations, focusing on organizational design, operational efficiency, and AI/GenAI integration.
Role type
Senior IC Management Consultant (Customer Experience & Digital Transformation)
Builds
Organizational models, operational processes, and AI-driven strategies for client Front Office functions
Domain
Professional Services / Customer Experience / Digital Transformation
Required skills
Strategic vision, Agile methodology, Change management, CRM/CPQ/TPM tooling, AI/GenAI implementation, Data analytics, Stakeholder coordination
Preferred skills
Thought leadership, Team leadership, French and English fluency
Technologies
CRM, CPQ, TPM/TPO, Power BI, Excel, PowerPoint, Copilot M365, AI Factory
Responsibilities
Define strategic vision for client Front Office functions, Implement transformation projects using Agile and change management, Coordinate business and technical teams on tool selection, Contribute to AI/GenAI initiatives, Lead internal thought leadership and team development
Seniority
Senior, hands-on IC with mentorship
