Consultant Senior Customer - F/H
Core
Senior consultant driving B2B client transformation in Marketing, Sales, and Customer Relations through organizational design, operational efficiency, and AI/GenAI integration.
Role type
Senior IC Management Consultant (Customer Experience & Digital Transformation)
Builds
Organizational models, operational processes, and AI-driven strategies for client front-office functions.
Domain
Professional Services / Customer Experience / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic visioning, Agile project management, Change management, CRM/CPQ/TPM tool selection, AI/GenAI initiative development, Stakeholder coordination
Preferred skills
Thought leadership, Team leadership, Oral presentation, Creative problem solving
Technologies
CRM, CPQ, TPM/TPO, Power Point, Excel, Copilot M365, Tech Lab, IA Factory
Responsibilities
Participate in building strategic vision for Marketing, Sales, and Customer Relations; Implement transformation projects using Agile methodologies; Coordinate business and technical teams on tool selection; Contribute to AI/GenAI initiatives; Lead internal thought leadership and team development.
Seniority
Senior, hands-on IC
