Receptionist/Customer Service
Core
Receptionist and Customer Service Consultant handling client calls, order management, and product selection assistance for a promotional products company.
Role type
Receptionist / Customer Service Consultant
Builds
Client orders and shipments for promotional products
Domain
Promotional products / B2B sales support
Deliverable
client delivery
Required skills
proactive order management, CRM data entry, scheduling and tracking, freight and delivery coordination, face-to-face and phone support, client relationship management
Preferred skills
ability to secure new orders via cold calling, team collaboration
Technologies
CRM systems
Responsibilities
Taking and making client calls to secure orders, managing client orders and follow-ups, entering leads into CRM with detailed notes, scheduling and tracking orders, managing freight and delivery, providing face-to-face and phone support, following up on client queries, maintaining internal and external professional relationships
Seniority
Entry-level, part-time
