Member Experience Consultant
Hybrid · Australia
Core
First point of contact for new and existing member queries via phone, email, and chat, identifying needs and recommending health insurance products.
Role type
Member Experience Consultant (Customer Service)
Builds
Member support solutions and product recommendations
Domain
Health Insurance
Deliverable
client delivery
Required skills
empathetic communication, customer service focus, computer literacy, adaptability, resilience
Responsibilities
Answering member queries across multiple channels, guiding members through life events (e.g., new baby, medical treatment), recommending appropriate health cover products