IT Operations Engineer
Core
Deliver reliable infrastructure and exceptional user support through 24x7 monitoring, proactive management, and white-glove service for mission-critical financial services environments.
Role type
Senior IT Operations Engineer
Builds
Production infrastructure, end-user systems, and IT service delivery for banks, brokerages, and hedge funds
Domain
Financial Services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident response and root cause analysis, Server management (Windows/Linux), Virtualization, Network protocols (TCP/IP, DNS, DHCP, VPN), Monitoring tools (Nagios, Datadog, PRTG), ITSM platforms (ServiceNow, Jira), Active Directory, Office 365, Backup and disaster recovery, Vendor management, Knowledge base creation
Preferred skills
Financial services domain knowledge, Cloud platforms (AWS, Azure), Automation and scripting (PowerShell, Python, Bash), ITIL framework, Foreign exchange market understanding
Technologies
Nagios, Datadog, PRTG, ServiceNow, Jira Service Management, Active Directory, Office 365, AWS, Azure, PowerShell, Python, Bash
Responsibilities
Monitor critical production systems 24x7 and respond to infrastructure alerts, Design and execute planned maintenance windows for servers and network equipment, Process and fulfill IT service requests through ITSM platforms, Manage backup systems and validate backup integrity, Coordinate with development teams during critical incidents, Create and maintain knowledge base articles and user documentation
Seniority
Mid-Senior, hands-on IC