Onboarding Lead
Core
Own the end-to-end transition process for new buildings joining Daisy, ensuring smooth onboarding and go-live while serving as the primary client contact for HOA, co-op, and condo boards. (via careerplan.io/jobs/67-002-6A-37F-onboarding-lead-at-daisy)
Role type
Senior business operations lead (onboarding)
Builds
Daisy's AI-powered property management platform for residential communities
Domain
Real estate / Property management
Deliverable
production ML models
Required skills
Project management, process improvement, stakeholder management, client communication, problem-solving, data analysis, vendor coordination, change management, conflict resolution, strategic planning
Preferred skills
Experience with AI-native platforms, knowledge of HOA/co-op governance, experience in fast-paced growth environments
Technologies
Daisy platform, project management tools, communication platforms
Responsibilities
Lead the transition for new buildings joining Daisy, ensuring consistent and efficient execution of every step in the switch template. Own the daily and weekly cadence of client onboarding: reviewing documentation, pushing your own and other team members' tasks to completion, and keeping every building on track. Coordinate with the building's outgoing management company, vendors, and other third parties to gather what's needed and unblock progress. Serve as the main point of contact for our clients throughout the transition, communicating clearly and proactively at every stage. Identify any broken, redundant, or missing processes and drive improvements.
Seniority
Mid-level, hands-on IC