Administration Officer
Core
Administrative liaison between clients, families, and Care Managers, managing records, referrals, and operational details to support home care services.
Role type
Care Administration Officer
Builds
Operational support for home care services
Domain
Aged care / Social services
Deliverable
dashboards & analysis
Required skills
Phone and email communication, CRM data management, Purchase order processing, Client record maintenance, External provider coordination, Confidentiality handling
Preferred skills
Aged care industry knowledge, CRM system experience, Experience with older people
Technologies
AlayaCare, CRM, Microsoft Word, Microsoft Excel
Responsibilities
Answer calls and emails as first point of contact, Keep client records accurate and up to date, Support Care Managers with onboarding and service changes, Track referrals and follow up with external providers, Process purchase orders and fees, Assist with quality checks and audits