Teller / Customer Service Officer
Core
Branch-based customer service role supporting customers face-to-face with everyday banking enquiries and transactions.
Role type
Customer Service Officer (Teller)
Builds
Banking transactions and customer service interactions
Domain
Retail Banking
Deliverable
product features
Required skills
Customer service experience, communication, interpersonal skills, basic technical capability, flexibility for variable shifts
Preferred skills
Prior banking experience, retail or hospitality background
Responsibilities
Deliver exceptional in-branch customer service, assist with everyday banking enquiries and transactions, listen to customer needs and refer to specialists, support daily branch operations, use internal banking systems, maintain compliance with banking policies
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