Program Manager - Member Experiences
Core
Lead a portfolio of initiatives to improve member engagement, experience, and product uptake for the Australian Defence Force community.
Role type
Senior Program Manager (Member Experience)
Builds
Differentiated, consistent, and meaningful member experiences across key life moments
Domain
Banking / Financial Services / Defence Sector
Deliverable
product features
Required skills
Program delivery, cross-functional leadership, stakeholder engagement, strategy translation, dependency management, reporting
Preferred skills
Transformation delivery, customer experience initiatives
Responsibilities
Lead cross-functional delivery across Marketing, Product, Operations, Technology and frontline teams; Drive initiatives that enhance member experience and engagement; Coordinate dependencies, sequencing and capacity; Provide clear insights, reporting and recommendations to governance forums; Ensure consistency across channels; Support embedding member experience capability
Seniority
Senior, hands-on IC