Service Delivery Manager – Support Delivery and Support Coordination
Core
Oversee daily operations of Support Delivery and Support Coordination services for participants with disabilities, ensuring safety, compliance, and sustainable service delivery.
Role type
Senior operational manager (disability services)
Builds
In-home disability support and Support Coordination services for participants
Domain
Disability services / Community services
Required skills
Team leadership, operational planning, workforce management, NDIS compliance, participant safeguarding, financial sustainability, incident management, stakeholder communication
Preferred skills
Experience managing team leaders, rostering, clinical governance, performance monitoring
Technologies
NDIS Practice Standards, NDIS Code of Conduct
Responsibilities
Lead and support team leaders across Support Delivery and Support Coordination services; ensure participant services are planned and delivered per support plans; monitor staffing coverage and rostering; oversee caseload allocation and KPIs; ensure clinical and governance requirements are implemented; monitor participant outcomes and incidents; address operational issues and implement improvements; support employee supervision and development; manage funded hours and resource utilization; maintain accurate records and reports.
Seniority
Senior, hands-on IC