Staff Machine Learning Scientist
Core
Define new ML features, research algorithms, and rapidly prototype ML solutions to improve customer support experiences across service, sales, and ecommerce channels.
Role type
Staff Machine Learning Scientist (hands-on IC with team leadership)
Builds
Production ML models and features for Fin's AI Customer Agent
Domain
SaaS / Customer Support / AI
Deliverable
production ML models
Required skills
Applied machine learning, programming, technical leadership, exploratory data analysis, algorithm research, offline evaluation, stakeholder collaboration
Preferred skills
Shipping ML products, research environment experience, NLP/Deep learning/Reinforcement learning, statistics/math, data visualization, SQL
Technologies
Transformer neural networks, clustering algorithms, supervised models, unsupervised algorithms
Responsibilities
Mentor engineers and raise technical standards, identify ML opportunities for customer value, frame product problems with stakeholders, conduct data analysis and algorithm research, perform offline evaluation, partner with engineers to deploy prototypes, socialize learnings
Seniority
Staff, hands-on IC with mentorship
