Technology Support Officer
Core
Provide professional advice and support on ICT devices and infrastructure used to deliver patient care in a healthcare setting.
Role type
Senior IC IT Support Engineer (Service Desk/Endpoint)
Builds
Stable IT services for clinical operations, including endpoint management, mobile device deployment, and network infrastructure.
Domain
Healthcare / IT Infrastructure & Service Management
Required skills
Active Directory, DNS, DHCP, TCP/IP networking, Microsoft Windows 10/11, Apple iOS, Android, Microsoft 365, Intune, Windows Autopilot, Endpoint Manager, Teams, OneDrive, IGEL OS, PABX technologies, printer workflow management, ITIL framework, incident management, change management, SLA adherence.
Preferred skills
Vendor management, rotational on-call roster management, clinical environment experience.
Technologies
Microsoft 365, Intune, Windows Autopilot, Endpoint Manager, Teams, OneDrive, IGEL OS, Active Directory, DNS, DHCP, PABX.
Responsibilities
Deliver first and second-level ICT support for hardware, software, systems, and network infrastructure; manage service desk tickets and prioritize issues within SLA targets; administer endpoint management solutions for device and application deployment; participate in change management activities; collaborate with other ICT teams and vendors to resolve customer issues.
Seniority
Mid-Senior, hands-on IC
