Level 3 Support
Core
Provide third-level technical support for modern workplace systems and cloud technologies, managing escalated client issues and ensuring system reliability and security.
Role type
Senior IC Level 3 Support Consultant
Builds
Client IT solutions using Microsoft 365, Azure, and security tools
Domain
Managed Services / Enterprise IT
Required skills
Microsoft 365 mastery, endpoint security configuration, system automation, infrastructure auditing, incident management, solution implementation
Preferred skills
MS-900 certification, Intune/AutoPilot/Defender expertise, vulnerability identification
Technologies
Microsoft Office 365, Teams, SharePoint, Azure, Intune, AutoPilot, Defender
Responsibilities
Manage escalated client issues and incidents to resolution; configure and secure systems; automate tasks and monitor effectiveness; onboard new customers with infrastructure auditing; mentor junior engineers; oversee project delivery
Seniority
Senior, hands-on IC with mentorship duties