Senior Passenger Attendants and Passenger Service Supervisors - Dubbo Station
Core
Support onboard teams to deliver safe, professional, and positive passenger experiences on NSW TrainLink trains and coaches, resolving enquiries and ensuring operational standards.
Role type
Senior Passenger Attendant / Passenger Service Supervisor
Builds
Safe and reliable intercity and regional train and coach journeys for passengers across NSW
Domain
Public transport / Passenger services
Deliverable
physical/clinical work
Required skills
Conflict resolution, empathy, problem-solving, communication, resilience, initiative, team collaboration, coaching, people management
Preferred skills
Experience in frontline customer environments, ability to tailor communication styles, experience managing and developing people
Technologies
None stated
Responsibilities
Support onboard team members to deliver safe and professional experiences, resolve passenger enquiries and situations, oversee onboard buffet operations, assist with ticket transactions, lead and support the onboard team, oversee customer service and train safety, provide coaching and guidance to team members
Seniority
Senior, hands-on IC / Lead