Product Director, Trust & Experience
Core
Own and enhance compliance systems to build trust and improve user experience for crypto trading and wallet services.
Role type
Senior Product Director (Compliance & User Experience)
Builds
User onboarding, identity verification, and account access flows for OKX exchange and wallet.
Domain
Cryptocurrency / Fintech / Regulatory Compliance
Deliverable
product features
Required skills
Product strategy, user journey design, regulatory requirement translation, data analysis, cross-functional leadership, audit readiness, experimentation frameworks
Preferred skills
Fintech experience, complex ecosystem design, global regulatory knowledge, A/B testing, Mandarin fluency
Technologies
A/B testing frameworks, experimentation tools
Responsibilities
Own end-to-end product strategy and roadmap for user onboarding and verification flows; Identify friction points in customer journeys caused by regulatory controls; Collaborate with Compliance and operations to translate policy into scalable solutions; Use data and research to prioritize product improvements; Drive alignment between user experience, business needs, and regulatory obligations; Design and deliver audit-ready, transparent, and scalable product solutions.