Social Impact & Engagement Volunteer
Core
Support ASC clients beyond their visits through regular follow-up, impact tracking, and needs assessment to ensure sustainable long-term outcomes.
Role type
Volunteer case support and engagement coordinator
Builds
Client support pathways and impact reports for an asylum seeker support centre
Domain
Social services / Asylum seeker support
Deliverable
client delivery
Required skills
active listening, relationship building, problem solving, empathy, data entry, report preparation, referral coordination
Preferred skills
understanding of trauma-informed practice, knowledge of asylum issues in Australia
Responsibilities
Check in and survey clients to review service impact; identify and monitor client trends; escalate concerns; update client databases; collect feedback and prepare reports; link clients to internal and external supports
Seniority
Volunteer, entry-level support