Senior Technical Specialist
Core
Ensure optimal performance, availability, and reliability of the Optus Network through operational support and technical governance of managed service providers across Incident, Change, and Problem Management.
Role type
Senior Technical Specialist (Network Operations)
Builds
Network service continuity and operational improvements for Optus customers
Domain
Telecommunications / Network Operations
Required skills
VAS platforms (SMSC, MMSC, Voicemail, IVR), Unix/Linux, telecom signaling protocols (SS7, Diameter, SIGTRAN), incident management, problem management, vendor management, network design review, automation, KPI analysis
Preferred skills
Database technologies (Oracle, PostgreSQL, MySQL, MongoDB, Cassandra), service operations, mentoring, automation in Service Assurance
Technologies
SS7, Diameter, SIGTRAN, Oracle, PostgreSQL, MySQL, MariaDB, MongoDB, Cassandra
Responsibilities
Lead resolution of complex or high-severity network faults; Provide technical oversight during major incidents; Conduct end-to-end Problem Management including root cause analysis; Drive changes to network design and implementation; Authorize and manage security access for vendors; Act as primary technical escalation point; Identify and support automation opportunities; Audit and fine-tune network alarms
Seniority
Senior, hands-on IC
