Rooms Division Manager
Core
Lead the Rooms Division operation (Front Office, Housekeeping, Guest Relations, Concierge, Guest Services) to ensure operational excellence and exceptional guest experiences in a new luxury hotel.
Role type
Rooms Division Manager
Builds
A new luxury hotel property in Sydney
Domain
Hospitality / Luxury Hotels
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leading large operational teams, managing room revenue and departmental costs, implementing service standards, pre-opening experience, commercial acumen
Preferred skills
Pre-opening experience, luxury hotel environment experience
Responsibilities
Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations; Drive guest satisfaction through personalized service and effective service recovery; Ensure exceptional standards of cleanliness and presentation; Manage room revenue performance, occupancy, and departmental costs; Conduct regular quality reviews and implement initiatives to enhance guest experience; Lead, coach, and develop department leaders and team members; Resolve complex guest concerns; Foster collaboration across Rooms Division, Food & Beverage, and Sales teams; Support pre-opening activities including recruitment, training, and operational setup
Seniority
Senior, hands-on IC