Customer Onboarding Manager
On-site
Core
Own the first 60 days of the customer journey, ensuring seamless implementation and successful product launch for local businesses using AI agents.
Role type
Customer Onboarding Manager
Builds
AI agent implementations for local businesses in Auto, Home Services, and Aesthetics
Domain
SaaS / AI for local business operations
Deliverable
production ML models
Required skills
Project management, customer training, integration coordination, CRM documentation, data analysis, executive presence
Preferred skills
Salesforce, Gainsight, SMB customer experience, process improvement
Responsibilities
Lead end-to-end onboarding and implementation, coordinate product setup and integrations, conduct customer trainings, manage onboarding escalations, maintain CRM documentation, partner with Sales and Customer Success
Seniority
Mid-level, hands-on IC