Customer Experience Specialist
Core
Online Sales Consultant managing inbound/outbound enquiries, qualifying leads, and supporting the vehicle purchasing journey across phone, web, and digital channels.
Role type
Online Sales Consultant (Automotive Retail)
Builds
Online vehicle sales and customer appointment bookings
Domain
Automotive retail and distribution
Deliverable
product features
Required skills
lead qualification, CRM system management, digital platform navigation, customer relationship building, sales process execution, KPI-driven performance, multitasking, problem-solving
Preferred skills
automotive industry experience, Salesforce experience
Responsibilities
Manage inbound and outbound customer enquiries, qualify leads and book appointments, support customers throughout the vehicle purchasing journey, manage online vehicle sales enquiries and fulfilment, conduct customer follow-up, provide information on vehicles and finance solutions, manage online reviews and social enquiries, maintain accurate customer data in Salesforce/CRM, assist with escalations, collaborate with sales and finance teams
Seniority
Individual Contributor