Support Officer
Core
Provide multidisciplinary ICT and corporate support services to departmental staff across State and Territory Offices (STOs), ensuring business continuity and an improved digital experience.
Role type
Senior IC ICT Support Officer
Builds
ICT support services and corporate operations functions
Domain
Government / Public Sector / ICT Service Delivery
Deliverable
dashboards & analysis
Required skills
Stakeholder management, ICT service delivery, customer service, change management, event support, triage, relationship management
Preferred skills
IT Service Desk experience, Desktop Support experience
Technologies
ICT Service Management tools
Responsibilities
Coordinate and triage service requests, resolve tickets with vendors, support events and senior staff, assist with change management projects, build relationships with stakeholders
Seniority
Senior, hands-on IC
