Head of Client Success at United-Media
Core
Shape and execute the company's client success strategy, scale the client success and operations departments, and ensure delivery to all clients.
Role type
Head of Client Success / VP of Operations
Builds
Client success and operations functions for a portfolio of industry media and conference products
Domain
B2B Media & Conferences (Insurance, HR, Private Equity, Retail)
Deliverable
client delivery
Required skills
Team leadership and scaling, Client success strategy, Operations scaling, Cross-departmental process building, Product-led approach, Project management, Automation implementation, Commercial acumen, Analytical skills
Responsibilities
Onboard new clients, manage the delivery process, report performance to clients, manage and mentor the client success team, build cross-departmental processes, drive product-led user journey
Seniority
Executive (Head of Function)