Family, Youth and Children's Services Customer & Business Support Officer
Core
Provide exceptional customer service and administrative support to families, community members, and visitors utilizing the Connie Benn Centre for Family, Youth and Children's Services.
Role type
Customer & Business Support Officer
Builds
Daily front desk operations and service planning functions for the Family, Youth and Children's Services branch
Domain
Local government / Social services
Deliverable
dashboards & analysis
Required skills
Customer service, administrative support, compliance with organizational policy and legislative requirements, backfill support, general enquiries handling
Preferred skills
Understanding of diverse community needs, collaborative teamwork, workload management, positive and resilient attitude
Technologies
None stated
Responsibilities
Manage front desk operations, provide backfill support for colleagues on leave, support the branch with general enquiries and administration, ensure compliance with procedures and licensing requirements
Seniority
Band 4, entry to mid-level