Customer Technical Support
Core
Repair and service Apple and Samsung devices, provide customer support via phone/email, and sell Telia products and services in a retail store.
Role type
Technical Support Specialist (Hardware Repair & Retail)
Builds
Repaired devices and sold Telia service plans and hardware
Domain
Consumer Electronics / Retail
Deliverable
physical/clinical work
Required skills
Hardware repair, software updates, customer service, sales, bilingual communication (Swedish/English), attention to detail
Preferred skills
Previous experience in similar roles, process improvement mindset
Technologies
Apple devices, Samsung devices, Telia service platforms
Responsibilities
Repair and exchange device parts, perform software updates, assist customers with device usage post-service, handle inbound support calls and emails, sell Telia products and services
Seniority
Entry-level, hands-on IC