ERP Support Technician
Core
Provide Level 1–2 functional and technical support for Microsoft Dynamics 365 Business Central across Finance, Sales, Warehousing, and Supply Chain.
Role type
ERP Support Technician
Builds
Microsoft Dynamics 365 Business Central environment
Domain
Manufacturing / Gases distribution
Required skills
ERP support, Microsoft Dynamics 365 Business Central, SQL, Microsoft Excel, troubleshooting, system configuration, testing and validation
Preferred skills
Microsoft Dynamics 365 Business Central certification, tertiary qualification in IT/Business Systems/Computer Science
Technologies
Microsoft Dynamics 365 Business Central, SQL, Microsoft Excel
Responsibilities
Investigate and resolve system errors, data discrepancies, workflow issues, and user access queries; Use SQL to extract, validate, and analyze ERP data; Manage user setup, security roles, permissions, and workflows; Assist with minor system configuration changes; Participate in testing and validation of system upgrades, patches, and new features; Log, prioritize, and manage support tickets in line with agreed SLAs; Identify opportunities to improve system reliability and performance
Seniority
Mid-level, hands-on IC