Field Service Engineer
Core
Field service engineer providing on-site hardware troubleshooting, break/fix repairs, and component replacements for enterprise server and storage systems within strict SLA windows.
Role type
Field Service Engineer (Hardware)
Builds
Enterprise server and storage infrastructure
Domain
Data Center Infrastructure / Enterprise IT Hardware
Deliverable
physical/clinical work
Required skills
Server hardware troubleshooting, component replacement (Motherboards, CPUs, RAM, GPUs, Storage controllers), executing standard operating procedures, power-on self-tests, standalone diagnostics, visual verification, secure packaging of defective parts, travel management
Preferred skills
High-performance computing (HPC) experience, liquid cooling experience
Technologies
Servers, Storage systems, Motherboards, CPUs, RAM, GPUs, Storage controllers
Responsibilities
Travel to customer data centers for hardware troubleshooting and repairs, execute technical tasks per validated instructions, run diagnostics to verify hardware correction, package and ship defective parts, communicate technical status to customers, escalate scope deviations
Seniority
Mid-level, hands-on IC
