Product Manager, Onboarding
Core
Own the end-to-end onboarding experience from first screen to verified account, optimizing completion rates and KYC pass rates while maintaining strict risk checks.
Role type
Senior Product Manager (Onboarding & Growth)
Builds
Onboarding flow, verification processes, and customer journey analytics
Domain
Fintech, Cross-border payments, Regulatory compliance (KYC/AML)
Deliverable
product features
Required skills
Product roadmap ownership, Data analysis (SQL), A/B testing, Stakeholder management (Compliance, Engineering, Marketing), AI tooling for prototyping and analysis, Customer interview skills
Preferred skills
Identity verification (document/liveness checks), Marketing tech (AppsFlyer, Adjust, Branch), Multi-country fintech experience
Technologies
SQL, AI tools, AppsFlyer, Adjust, Branch
Responsibilities
Define and own the onboarding roadmap and key metrics (completion, KYC pass rates, time to verify) by step and country; Analyze drop-off data and support feedback to identify friction points and test fixes; Collaborate with compliance to optimize verification logic while reducing customer drop-off; Partner with engineering and design to answer questions early and push back on over-engineering; Ensure seamless hand-offs with pre- and post-onboarding teams; Leverage AI to accelerate spec writing and failure reason analysis
Seniority
Mid-Senior (3-5 years experience)
