Manager, Network and Infrastructure Reliability
Core
Rebuild operational leadership for the Network & Infrastructure team, stabilizing daily operations and transitioning from manual 'click-ops' to automated, code-driven execution.
Role type
Senior technical manager (player-coach)
Builds
Production networks, cloud contact center infrastructure, and automated validation gates
Domain
Cloud infrastructure, network operations, contact center software
Required skills
Team leadership, production network management at scale, infrastructure-as-code, automation, technical modernization, risk articulation, cross-functional collaboration
Preferred skills
Experience stabilizing operations during technical change, mentoring senior engineers
Technologies
Infrastructure-as-code, automation tools, cloud environments
Responsibilities
Map the network and infrastructure estate, assess team capabilities and bottlenecks, transition operations to code-driven execution, onboard key engineering hires, distribute on-call load, mentor and develop senior engineers
Seniority
Senior, hands-on IC with management responsibilities
