PSC Manager - Hawthorne, CA
Core
Manage Natera's phlebotomy program and Patient Service Center (PSC) operations, overseeing specimen collection, quality control, and team/vendor management.
Role type
Senior phlebotomy operations manager (PSC Manager)
Builds
Phlebotomy services and patient specimen processing for genetic testing
Domain
Healthcare / Clinical Laboratory / Genetics
Required skills
venipuncture, finger sticks, aseptic technique, specimen integrity, HIPAA/PHI compliance, quality control, KPI reporting, team supervision, vendor management, scheduling, budget management
Preferred skills
BS/BA degree, Phlebotomy Certification, financial/budgetary experience, bilingual skills
Technologies
Natera provided system, electronic PHI systems
Responsibilities
Obtain blood specimens via venipuncture and finger sticks; verify patient and test requisitions; maintain specimen integrity and quality-control logs; oversee phlebotomy program and PSC operations; manage phlebotomy teams and training; resolve unusual test orders; manage PSC vendors and scheduling; report KPIs to leadership.
Seniority
Senior, hands-on IC with management duties