PSC Manager - Towson, MD
Core
Operations manager for a Patient Service Center (PSC) overseeing phlebotomy programs, specimen collection, and team supervision.
Role type
Senior phlebotomy operations manager
Builds
Phlebotomy programs and patient service centers
Domain
Healthcare / Clinical Laboratory
Deliverable
physical/clinical work
Required skills
Venipuncture, finger sticks, aseptic technique, specimen handling, team supervision, scheduling, vendor management, quality control, HIPAA compliance
Preferred skills
BS/BA degree, phlebotomy certification, financial/budgetary experience, bilingual skills
Technologies
Natera provided system, electronic PHI access
Responsibilities
Verify test requisitions and patient identification; obtain blood specimens via venipuncture and finger sticks; maintain specimen integrity and quality control logs; oversee phlebotomy program operations and manage phlebotomy teams; manage scheduling and vendor relationships; report KPIs to leadership; handle escalations and unusual test orders.
Seniority
Senior, hands-on IC with management duties