Customer Success Manager (Remote)
Core
Manage customer relationships and guide clients through the custom jewelry design and manufacturing process, serving as the primary point of contact for assigned accounts.
Role type
Customer Success Manager (Jewelry Account Manager)
Builds
Custom jewelry pieces via a digital workflow combining manufacturing expertise with software and AI tools
Domain
Custom jewelry manufacturing / Technology platform
Required skills
Customer relationship management, Requirement gathering, Order clarification, Internal team coordination, Production tracking, Pricing support, Workflow management, Problem-solving, Tech-savviness, Time management
Preferred skills
Jewelry industry knowledge, CAD preparation experience, Luxury product experience, SaaS platform experience, CRM system experience, AI tool experience
Technologies
CAD tools, CRM systems, AI-assisted design tools, Workflow management software
Responsibilities
Manage inbound customer requests for custom jewelry pieces, Review customer submissions and identify missing or unclear information, Coordinate closely with CAD designers and production teams, Track order progress from design through manufacturing and final delivery, Follow up on pending approvals and missing customer inputs, Escalate production or technical issues when needed
Seniority
Mid-level, hands-on IC