Client Experience Consultant
Core
Deliver key information and analytical solutions to institutional investors, monitor data feed quality, resolve client queries, and manage service performance against KPIs.
Role type
Senior Client Experience Consultant (Financial Data Services)
Builds
Rimes Intelligence Fabric data network and decision-grade intelligence for capital markets
Domain
Financial data services / Capital Markets
Deliverable
client delivery
Required skills
Financial data industry experience, analytical problem-solving, financial spreadsheets, financial databases, MS Excel, equity and fixed income indices
Preferred skills
Python, AI agents, data querying/manipulation
Responsibilities
Deliver analytical solutions to customers, monitor and troubleshoot daily data provision, resolve client queries, handle escalations, manage client interactions, ensure KPI alignment, conduct training and demos, support product suite
Seniority
Graduate caliber, entry to mid-level IC