Customer Success Operations Analyst
Core
Manage complex projects and data migrations across data archiving platforms to ensure seamless transitions and client success.
Role type
Senior Customer Success Operations Analyst
Builds
Data migration campaigns and customer engagement projects
Domain
Enterprise Information Archiving / Financial Services
Required skills
Project management, Data migration, Process flow creation, Change management, Stakeholder influence, Salesforce reporting, Excel reporting, Cross-functional collaboration
Preferred skills
Consulting firm experience, Technology vendor experience, Financial services domain knowledge
Responsibilities
Manage multiple complex projects and delivery of change/transformation, Collaborate with cross-functional teams to drive data migrations, Resolve issues regarding data security and compliance, Automate and scale customer engagement projects, Lead meetings and elicit business requirements
Seniority
Mid-Senior, hands-on IC