Customer Service Delivery Advocate
Core
Face of the company delivering seamless car-buying experiences, inspecting vehicles, and resolving customer issues at pickup/delivery points.
Role type
Customer Service Delivery Specialist (Automotive Retail)
Builds
Customer pickup/delivery experiences for online used car sales
Domain
Automotive retail / Used car sales
Required skills
Customer service, vehicle inspection, paperwork completion, note-taking, teamwork, automotive knowledge, driving
Preferred skills
Warranty product knowledge, passion for cars, fast-paced environment adaptability
Technologies
Customer tracking system
Responsibilities
Address customer needs and resolve issues, inspect vehicles for quality and potential issues, complete customer paperwork accurately, take thorough notes in tracking system, assist team members with tasks
Seniority
Entry-level, hands-on IC