Professional Services Engineer II
Core
Technical authority guiding customers to scope, design, build, and deploy workflow automation solutions (Stories) in the Tines platform without manual coding.
Role type
Senior Professional Services Engineer (Customer Success)
Builds
Production-ready automation Stories and workflows connecting various enterprise tools via APIs
Domain
SaaS / Workflow Automation / IT Security
Required skills
API integration, OAuth2, JWT, workflow analysis, customer scoping, project planning, solution design, API troubleshooting, documentation
Preferred skills
SOAR platform experience, cross-functional collaboration, sales advocacy
Technologies
Tines platform, OAuth2, JWT, REST APIs
Responsibilities
Scope automation Stories based on customer requirements; Design and develop workflows in the customer tenant; Partner with Project Managers to validate plans and timelines; Demonstrate workflows to customers; Review and optimize customer stories; Deliver production-ready solutions; Act as resident automation engineer for clients.
Seniority
Senior, hands-on IC