Customer Experience Specialist at Cottonwood Highland and The Richmond Apartments
Core
Greet residents and prospects, manage leasing inquiries, prepare apartments for tours, and maintain community quality standards.
Role type
Customer Experience Specialist (Leasing & Resident Relations)
Builds
Apartment community leasing operations and resident onboarding experience
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, communication, phone etiquette, apartment tour preparation, inventory management, pricing knowledge, event planning, social media marketing, vendor coordination
Preferred skills
Problem-solving, creativity, upbeat attitude
Responsibilities
Greet customers and prospects at the office, answer phone calls and respond to inquiries via phone/email/text, ensure apartments are ready for tours, walk buildings and amenities to maintain quality standards, organize package room, assist in planning community events and social media marketing, maintain vendor relationships