Manager, Learner Services & Experiences
Core
Oversee the full ecosystem of learner support services (advising, tutoring, wellness, accessibility) to remove barriers and accelerate progress for working adults and career-changers.
Role type
Manager, Learner Services & Experiences
Builds
A coordinated system of learner support services delivered via AI tools and external partners
Domain
Higher Education / EdTech
Required skills
Program and project management, Vendor and tool management, Team leadership, Process design, Data analysis, Stakeholder coordination
Preferred skills
Experience with AI-powered tools, Experience in higher education, Experience with accessibility compliance
Technologies
AI-powered tools, External service platforms
Responsibilities
Own the learner services workplan and coordinate operating rhythms, Ensure all support services are operational and accessible, Serve as the primary escalation point for complex learner issues, Lead and support the Learner Success Partners team, Manage vendor relationships and evaluate AI-enabled support tools, Build and refine workflows for service access and escalation
Seniority
Manager, hands-on IC with team leadership
