Senior Operations Manager, DC
Core
Leading day-to-day operations within a high-volume, fast-paced fulfillment center to ensure safe, efficient, and customer-focused execution across inbound, outbound, and returns operations.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
Fulfillment operations for Alo's retail brands
Domain
E-commerce / Retail Fulfillment
Required skills
Operations leadership, team management, peak season planning, labor management, KPI ownership, root-cause analysis, Lean/Six Sigma/Kaizen, WMS proficiency, cost control, cross-functional collaboration
Preferred skills
Bachelor's degree in supply chain/operations/business/engineering, experience in e-commerce or high-volume distribution, experience leading large teams in multi-shift environments
Technologies
WMS, OMS, labor management systems, fulfillment technologies
Responsibilities
Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns; Lead and develop Operations Managers, Area Managers, Supervisors, and frontline leaders; Execute peak-season and promotional event plans including staffing and training; Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time; Manage departmental labor and operating costs within budget
Seniority
Senior, hands-on IC