Customer Support Specialist (Retail Operations)
Core
Support TVP customers across multiple retail and e-commerce brands by handling inquiries, operational tasks, and resolving fulfillment issues.
Role type
Customer Support Specialist (Retail Operations)
Builds
Customer satisfaction and operational efficiency for TVP's client brands
Domain
Retail / E-commerce / Merchandising
Required skills
Customer inquiry resolution, Refund and return processing, Order management, Inventory adjustments, Root cause analysis, Multi-channel communication, Google Sheets, Shopify
Preferred skills
Logistics and fulfillment operations, Multi-brand account management, Project management platforms
Technologies
Shopify, Google Sheets
Responsibilities
Respond to customer inquiries across multiple brands, Handle refunds, returns, and order updates, Track and resolve shipping and fulfillment errors, Investigate operational issues and escalate when necessary, Maintain data trackers and reconcile information, Identify process gaps to improve workflows
Seniority
Mid-level, hands-on IC