Operations Lead - Maple Grove, MN
Core
Lead operations and customer experience for veterinary emergency hospital triage, ensuring smooth patient flow and a welcoming environment for pets and families.
Role type
Operations Lead (Veterinary Emergency Medicine)
Builds
Customer-facing triage experience and hospital operational efficiency
Domain
Veterinary Emergency Medicine
Required skills
supervisory experience, inventory management, cash handling, staff training, OSHA compliance, vendor management, budget management
Preferred skills
veterinary environment experience, Infinity/ImproMed software knowledge
Responsibilities
Drive customer-focused experience and triage operations; manage general hospital maintenance including cleaning, stocking, and inventory; handle customer inquiries and wait times; process payments and reconcile cash drawers; train new hires on front desk processes; oversee inventory audits and controls; maintain vendor contacts and invoices; ensure OSHA compliance in stock areas.
Seniority
Mid-level, hands-on IC