Senior Customer Success Manager, Quantum Adoption & Technical Enablement
Core
Senior Customer Success Manager driving adoption of trapped ion quantum computers for major accounts, acting as a primary technical expert to guide customers through performance optimization, circuit design, and workflow integration.
Role type
Senior Customer Success Manager (Technical Enablement & Adoption)
Builds
Quantum computing platforms and services for customers in finance, pharmaceuticals, healthcare, chemistry, and defense.
Domain
Quantum Computing / High-Performance Computing
Required skills
Quantum information science, Python, quantum frameworks (Qiskit, Cirq, PennyLane, CUDA Q), SQL, data analytics, technical content creation, SaaS platforms, REST APIs, HPC systems
Preferred skills
Machine learning, chemistry or materials simulation, subscription business models, cross-domain technical discussions
Technologies
Qiskit, Cirq, PennyLane, CUDA Q, Jupyter Notebook, Google Colab, SQL
Responsibilities
Lead technical onboarding and manage day-to-day engagement for major accounts; guide customers on best practices for quantum circuits and applications; create workshops, challenges, and curricula for enablement; design dashboards tracking job metrics and customer health; act as internal advocate for user perspective across Product, Cloud Platform, and Ops; represent IonQ on standards bodies and industry forums.
Seniority
Senior, hands-on IC
