Customer Success Engineer - Technical Support
Core
Frontline technical resource for IonQ's quantum computing platform, resolving support tickets, troubleshooting job failures, and assisting customer onboarding.
Role type
Customer Success Engineer (Technical Support)
Builds
IonQ's quantum computing platform (computing, networking, sensing, security)
Domain
Quantum Computing / Cloud Services
Deliverable
client delivery
Required skills
Python, SQL, REST APIs, ticketing systems (Zendesk/Jira), quantum computing frameworks (Qiskit/Cirq/PennyLane), Jupyter Notebook/Google Colab
Preferred skills
Linear algebra, probability, hardware/software knowledge of quantum systems
Responsibilities
Resolve support tickets and troubleshoot job failures, assist new user onboarding and account setup, monitor system status and communicate during incidents, maintain documentation and knowledge base, track job metrics and usage trends
Seniority
Mid-level, hands-on IC
