Forward Deployed Engineer (SDEV)
Core
Embed PagerDuty's SRE Agent into customer production environments to guide teams from AI-assisted to autonomous incident response while contributing code back to the core product.
Role type
Staff Engineer (Forward Deployed / Customer-Facing)
Builds
Reusable agent tools, connectors, and skills for the SRE Agent product
Domain
AI/LLM Agentic Systems & Digital Operations
Deliverable
production ML models
Required skills
LLM and agent systems development, tool-use frameworks (MCP), evaluation pipelines, guardrail design, Terraform/Pulumi, GitOps (ArgoCD), CI/CD pipeline design, progressive delivery patterns, customer-facing technical consulting
Preferred skills
Incident management and observability concepts, policy-as-code, fine-grained permissioning, safety guardrail patterns, PagerDuty platform experience, open-source contributions to AI agent ecosystem
Technologies
LLM, MCP, Terraform, Pulumi, ArgoCD, GitOps, CI/CD
Responsibilities
Embed and drive SRE Agent adoption with strategic customer teams, build and contribute core agent capabilities, run pilots and unblock customer adoption, integrate with production stacks and progressive delivery, set technical direction and feedback insights
Seniority
Staff, hands-on IC with customer-facing strategy
