Customer Success Manager (Jewelry Industry)
Core
Manage customer relationships and guide clients through the custom jewelry design and manufacturing process, serving as the primary point of contact for assigned accounts.
Role type
Customer Success Manager (Jewelry Industry)
Builds
Custom jewelry pieces for independent designers, retailers, and enterprise brands
Domain
Jewelry manufacturing and custom product design
Required skills
Customer relationship management, requirement gathering, order clarification, internal team coordination, timeline management, pricing support, workflow tracking, problem-solving, tech-savviness
Preferred skills
Jewelry industry experience, CAD preparation knowledge, custom manufacturing workflow experience, SaaS/CRM platform familiarity
Technologies
CAD tools, CRM systems, AI-assisted design tools, workflow management software
Responsibilities
Manage inbound customer requests and serve as the primary point of contact, review submissions and clarify design requirements, coordinate with CAD and production teams, track order progress from design to delivery, follow up on pending approvals and missing inputs, identify opportunities to improve internal workflows
Seniority
Mid-level, hands-on IC