Customer Experience Coordinator (Part-Time) - Brookfield, WI
Core
Define and perfect the customer experience for patients and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer-facing service interactions, communication workflows, and care coordination for pet patients
Domain
Veterinary Emergency Medicine / Healthcare Services
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial guidance, data entry, payment processing
Preferred skills
Emotional intelligence, adaptability, innovation, ownership, curiosity (via careerplan.io/jobs/6210787004-customer-experience-coordinator-part-time-brookfield-wi-at-veterinaryemergencygroupst)
Responsibilities
Greet customers in person, over phone, or online; manage customer communications and route urgent calls; resolve concerns and anticipate issues; update medical teams on customer needs; provide financial guidance and process payments; follow up with customers post-visit; capture special moments to strengthen relationships