Customer Experience Specialist at The Regatta Apartments
Core
Frontline staff member responsible for greeting residents and prospects, managing inquiries, preparing apartments for tours, and organizing community events to ensure a positive home experience.
Role type
Customer Experience Specialist (Residential Leasing)
Builds
Resident onboarding, leasing process, community events, and property presentation
Domain
Residential real estate / Apartment leasing
Deliverable
product features
Required skills
Customer service, communication, problem-solving, phone etiquette, tour preparation, event planning, pricing knowledge
Preferred skills
Creativity, upbeat attitude, ability to work flexible schedules including weekends and evenings
Responsibilities
Greet customers and prospects at the office, answer phone calls and respond to inquiries via phone/email/text, ensure apartments are ready for tours, walk buildings and amenities to maintain quality standards, assist in planning community events, organize package room, maintain vendor relationships
Seniority
Entry-level / Individual Contributor