Senior Operations Manager, DC
Core
Leading day-to-day operations within a high-volume, fast-paced fulfillment center to ensure safe, efficient, and customer-focused execution across inbound, outbound, and returns operations.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
Fulfillment operations for a global yoga and wellness brand
Domain
E-commerce retail / Logistics
Required skills
Operations leadership, Peak season management, Labor productivity management, KPI ownership, Lean/Six Sigma/Kaizen, WMS proficiency, Cost control, Cross-functional collaboration
Preferred skills
Bachelor's degree in supply chain/operations/business/engineering, Experience in e-commerce fulfillment, Multi-shift team leadership
Technologies
WMS, OMS, Labor management systems
Responsibilities
Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns; Lead and develop Operations Managers, Area Managers, Supervisors, and frontline leaders; Execute peak-season and promotional event plans including staffing and training; Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time; Manage departmental labor and operating costs within budget.
Seniority
Senior, hands-on IC