Customer Experience Specialist at Fox Point Apartments
Core
Front-desk specialist who greets residents and prospects, manages leasing inquiries, prepares units for tours, and organizes community logistics to ensure a positive home experience.
Role type
Customer Experience Specialist (Leasing Support)
Builds
Resident onboarding, leasing process, community events, and property readiness
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, phone etiquette, unit preparation, inventory management, pricing knowledge, event coordination
Preferred skills
Creativity, problem-solving, social media familiarity
Responsibilities
Greet customers and prospects at the office, answer phone calls and respond to inquiries via phone/email/text, ensure apartments are ready for tours and move-ins, walk buildings and amenities to maintain quality standards, organize package room daily, assist in planning community events and social media marketing, maintain vendor relationships
